TERMS OF SALES
1. ABOUT ELEVEN + ELEVEN SKINCARE
Eleven + Eleven Skincare is a skincare brand based in Phoenix, Arizona, United States.
Our products are cosmetic skincare products intended for personal use and are offered through our online store.
2. OUR PRODUCTS
We make reasonable efforts to ensure that the product descriptions, photographs, ingredients, packaging, and other information displayed on our website are accurate.
However, product appearance, packaging, texture, scent, or color may vary slightly from photographs displayed online.
Individual skincare results may vary from person to person. We do not guarantee that our products will provide a specific cosmetic result or meet your individual expectations.
3. COSMETIC USE ONLY
Unless expressly stated otherwise, Eleven + Eleven Skincare products are intended for cosmetic use only.
Our products are not intended to diagnose, treat, cure, or prevent any disease or medical condition.
Nothing on our website should be considered medical advice.
If you have a medical condition, severe skin sensitivity, known allergies, are pregnant or breastfeeding, or are receiving medical treatment, we recommend consulting a qualified healthcare professional before using our products.
4. INGREDIENTS, ALLERGIES & PATCH TESTING
Please carefully review the ingredient list and product instructions before purchasing or using any product.
If you have known allergies or sensitivities, you are responsible for determining whether a product is appropriate for you.
We recommend performing a patch test before using a new skincare product, particularly if you have sensitive skin.
If irritation, redness, swelling, itching, burning, or another adverse reaction occurs, discontinue use immediately.
If you experience a severe or persistent reaction, seek appropriate medical attention.
Eleven + Eleven Skincare is not responsible for reactions resulting from an individual's allergy, sensitivity, improper use, failure to follow product instructions, or use of a product contrary to its intended purpose.
5. PRODUCT SAFETY & REGULATORY COMPLIANCE
Eleven + Eleven Skincare is committed to complying with applicable United States laws and regulations governing cosmetic products.
Cosmetic products marketed in the United States are subject to applicable requirements under federal law, including the Federal Food, Drug, and Cosmetic Act, the Fair Packaging and Labeling Act, and the Modernization of Cosmetics Regulation Act of 2022 (MoCRA), where applicable.
FDA does not generally pre-approve cosmetic products before they are marketed. Cosmetic companies are responsible for ensuring that their products are safe and properly labeled.
6. ORDERS
When you place an order through our website, you are submitting an offer to purchase the products selected in your order.
After placing an order, you may receive an order confirmation email. Receipt of an order confirmation does not necessarily mean that Eleven + Eleven Skincare has accepted the order.
We reserve the right to refuse, cancel, or limit an order when reasonably necessary, including in cases of suspected fraud, unauthorized transactions, product availability issues, pricing errors, or violations of these Terms.
If we cancel an order after payment has been processed, the applicable amount will be refunded to the original payment method.
7. PRICING & PAYMENT
All prices displayed on our website are in U.S. dollars (USD) unless otherwise stated.
Prices may change at any time without prior notice.
Applicable sales taxes and shipping fees will be calculated and displayed at checkout when applicable.
Payments are processed through Shopify and/or third-party payment providers available at checkout.
By submitting payment information, you represent that you are authorized to use the payment method provided.
8. SHIPPING & DELIVERY
We ship orders to the locations made available during checkout.
Shipping options, costs, and estimated delivery times will be displayed during checkout.
Delivery dates and estimated shipping times are not guaranteed unless expressly stated otherwise.
Eleven + Eleven Skincare is not responsible for delays caused by circumstances outside our reasonable control, including carrier delays, severe weather, natural disasters, strikes, customs delays, governmental actions, or other unforeseen circumstances.
Customers are responsible for providing a complete and accurate shipping address.
If an order is returned because an incorrect or incomplete address was provided, additional shipping charges may apply for reshipment.
9. RETURNS & REFUNDS
Please refer to our Return & Refund Policy for complete information regarding returns, exchanges, refunds, and damaged or defective products.
For hygiene and safety reasons, opened or used skincare products may not be eligible for return unless otherwise required by applicable law or stated in our Return & Refund Policy.
Nothing in these Terms is intended to limit any consumer rights that cannot legally be excluded under applicable law.
10. DAMAGED, DEFECTIVE OR INCORRECT ORDERS
If you receive a product that is damaged, defective, or different from what you ordered, please contact us at [CUSTOMER SERVICE EMAIL] as soon as possible.
Please include your order number and, when appropriate, photographs of the product and packaging.
After reviewing the issue, we may provide a replacement, refund, store credit, or another appropriate resolution.
11. PROMOTIONS & DISCOUNT CODES
Eleven + Eleven Skincare may occasionally offer promotional codes, discounts, sales, or other special offers.
Unless otherwise stated:
- Promotional codes cannot be combined.
- Promotions may have expiration dates.
- Promotions are subject to their specific terms.
- Promotional codes have no cash value.
- We reserve the right to modify or terminate a promotion where permitted by law.
12. INTELLECTUAL PROPERTY
All content on the Eleven + Eleven Skincare website, including our brand name, logo, photographs, product images, graphics, text, designs, videos, and other materials, is owned by or licensed to Eleven + Eleven Skincare and is protected by applicable intellectual property laws.
You may not copy, reproduce, modify, distribute, sell, publish, or commercially exploit our content without our prior written permission.
13. CUSTOMER REVIEWS & USER CONTENT
If you voluntarily submit a review, photograph, testimonial, comment, or other content to Eleven + Eleven Skincare, you represent that you have the right to submit that content.
By submitting content, you grant Eleven + Eleven Skincare a non-exclusive, worldwide, royalty-free license to use, reproduce, display, publish, and distribute that content for legitimate business and marketing purposes, subject to applicable law.
We reserve the right to remove content that is unlawful, misleading, abusive, fraudulent, or otherwise inappropriate.
14. PROHIBITED USE
You agree not to use our website:
- For any unlawful purpose;
- To commit fraud;
- To provide false or misleading information;
- To interfere with the operation or security of our website;
- To attempt unauthorized access to our systems;
- To impersonate another person or business;
- To reproduce or commercially exploit our website or content without permission.